FAQ

1. What currency is being used to price the products on your site?

All prices are in USD.

2. I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 5-7 business days in processing time before your order is shipped out. On average shipping times are 15-21 business days.

Tracking numbers will be updated 3-5 calendar days after your order has been SHIPPED. If you don't have a tracking number after 7 calendar days please email us at shoppinkhoneyfashion@gmail.com

3. I am not pleased with my order, can it be returned? There was an issue with my order, can it be returned or exchanged?

We offer a 100% money back guarantee, if the product is defective, damaged or the wrong item was shipped. Customer must notify us via email within 10 calendar days of product delivery.

Please email us at shoppinkhoneyfashion@gmail.com with you name, order number and reason for your return (for example, was the products broken, defective, does not match the description or the product never arrived).

If the product is broken, defective or does not match the description, please provide us with a picture of the product. Please also advise if you would like a refund or to exchange the product.

We will work with you to provide you with the return shipping information if necessary or instruct you to discard the product. For products being returned, you must ship the product back at your expense, once we receive the product we will refund the full amount of your original purchase.

4. Can I cancel my order?

You are able to cancel your order with no penalty! However, you must cancel your order before it ships. If the item was already shipped, please follow our return policy to get a full refund once returned.

5. I have entered an incorrect address what do I do now?

If you have mis-spelled or auto filled in an incorrect shipping address, simply reply to your order confirmation email and confirm the shipping address or notify us via email at shoppinkhoneyfashion@gmail.com.

If the given address is incorrect, we can change the address to the correct one within 24 hours. No refunds will be given due to incorrect shipping address provided.

6. How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-21 business days.

7. I have a question that wasn't answered, can you please help?

Absolutely! We are here to help provide you with peace of mind. Please send us an email to shoppinkhoneyfashion@gmail.com and we will be happy to assist you in any way possible.

Note: We do receive a large number of emails, therefore if you wish to get a prompt response please attach your order number and provide a detail description of the problem or concern. We look forward to serving you!

Yours Truly,

Pink Honey Boutique Store